The Domestic Violence Act of 1998 mandated that all South African police stations should have a "victim support room".
These rooms are safe spaces where the victims of domestic abuse or other crimes, are given emotional and confidential support in the traumatic time period shortly after a crime. The rooms are operated by trained volunteers who come from the community. In theory it is a laudable idea but not all police stations comply and sadly there is a lack of community volunteers.
But Hettie Glass is a "victim support volunteer" who has gone above and beyond the call of duty.